A MISSED CALL CAN BE AS SERIOUS AS A HEART ATTACK

FIRST TWO WEEKS FREE FOR NEW CLIENTS!

Because one of our core activities at 1-800 We Answer Medical Call Center is our Medical Division, we share your concern that your patients deserve the best service. If you are currently in a relationship with an answering service that’s unable to dispatch your medical emergency calls to your expectations, the consequences of operator errors can be dire.

Our specialized medical call center service is fully HIPAA compliant. We understand that every call made to your medical office can be critically important to your patients’ welfare. That’s why we carefully screen our operators to ensure that we eliminate the problems that you experience with your current call center. Doctors who care trust 1-800 We Answer Call Center.

The number one complaint that medical professionals have when reviewing their current answering service’s performance is improperly routed emergency messages. At 1-800 We Answer Medical Call Center Service we only hire operators after a rigorous interview and screening process that makes sure that we retain only the best call attendants. We ensure that your operators are people who genuinely care about your patients and respect your valuable time away from the office before calling you at home with a medical emergency. 1-800 We Answer Medical Call Center Service avoids the mistakes that other answering services make by automating the protocol function that dispatches the correct on-call doctor at the right time of day. After operators take emergency calls, a supervisor checks each call manually to make sure that the message has been dispatched correctly.

For over 35 years, 1-800 We Answer Medical Call Center Service has answered the phone for thousands of doctors. We’ve purchased 3 medical answering services. We integrate the latest technology with experienced, knowledgeable operators, thereby dramatically and consistently improving upon the industry standard for health care answering services. We’ve created the standard of excellence by which all other answering services are compared.

At 1-800 We Answer Medical Call Center Service, our primary goal is to help you do good things for the people who come to your practice every day with their health care needs. We help you by simplifying your communications systems and eliminating missed calls and botched messages.

We realize that hiring an call center service is a big step for you.

We also know that you’d rather spend your time healing people, not trying to figure out a complicated answering and voicemail system. That’s why we’ve committed ourselves to eliminating the common problems you’ve experienced with other answering services, and we’re proactive about solving potential problems before they affect you and your patients. We rigorously screen our operator candidates and hire only the most competent applicants.

After hiring, our telephone operators are carefully trained and are constantly monitored by veteran supervisors who have many years’ medical answering service expertise. These processes ensure that we answer your calls promptly, professionally and courteously, and that you receive accurate, timely and concise messages. Whether you’re a large medical center or a fledgling practice, the security and confidentiality of your patients’ heath information is paramount.

1-800 We Answer’s voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to your office voicemail. We also provide appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch services. Database management is included for emergency protocol and on-call scheduling.

Your messages can be dispatched via a variety of methods: text messaging to your cell phone or PDA, sending emails, alphanumeric or numeric paging, faxing messages or operator recorded voicemail. A live operator is also able to transfer a caller to your voicemail if you prefer. So, if you have more than one doctor in your practice, each individual can have personal, private voicemail.


Emergency notification can be arranged and changed on request.

1-800 We Answer call center service PRICING

1-800 We Answer Medical Call Center messaging service pricing is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800 We Answer messaging service can also supply you with a free front-end voice mail system to screen your calls, allowing non-urgent callers to leave a voice mail while urgent or emergency callers are put through to our live telephone representatives. This service is free of charge and has the advantage of helping you keep costs to a minimum. You will only be charged for the calls handled by a live operator.

Answering services frequently don't publish their rates.
They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800 We Answer messaging service, we give you excellent service and low published rates.

1. Operator-Answered in Your Company Name, or

2. Recorded-Voice-Answered Service (with FREE voice mail messages), and caller may revert to the operator, who then answers in your name.

Monthly service billed every 4 weeks. Live service is payable every 8 weeks (Last month required in advance). Billed message units are operator minutes ($10 extra per month for fax, email, or alpha paging of messages). Deposit required for tracing, call patching, 800 service. Order taking $25 Setup plus $10 per month.