Call Center,Call Center FAQ, Telephone Call Center, 1-800 We Answer

Can you answer my calls quickly and free of busy signals?
Most call center services cannot accurately measure the speed at which they answer calls. At 1-800 We Answer call center service, we are accurate about monitoring call metrics. According to industry standards, our abandonment rate is extremely low and our average speed of answer is 5.5 seconds. Our real time statistics show how quickly calls are being answered and we challenge our staff to improve their Average Speed of Answer and Abandonment Rate constantly. Our telephone switch has 72 ports of traffic and never receives a busy signal.
Do you have enough operators to handle my volume of calls?
Over 80% of Telephone Answer call center services are small Mom-and-Pop operations, with annual revenues of under $1,000,000 and less than 20 employees. This drastically reduces their ability to maintain sufficient staff to cope with large call volumes and irregular call fluctuations. 1-800 We Answer call center service currently employs more than 65 operators over 3 shifts, with an overall capacity to employ 40 operators per shift.
What is your process for hiring staff? How can I be assured that friendly, intelligent people will answer my calls?
1-800 We Answer call center service uses a stringent 50-point hiring process to evaluate all applicants. Following this evaluation, all employees have an interview with a vice president for a personal appraisal and recommendation. Less than 10% of our applicants are actually hired.
Are your operators adequately supervised? What is your ratio of operators to supervisors to ensure that this is being done effectively?
At 1-800 We Answer call center service, we have one supervisor for an average of four operators, thus enabling us to guarantee effective supervision and support for our operators at all times.
Do you double-bill? Do you charge me when I call-forward my phones, for alpha-paging, e-mailing or faxing my messages to me? In other words, do you charge me twice as much money for one call?
1-800 We Answer call center service pricing is inclusive of your choice of message delivery! Whether you choose fax, e-mail, or alpha-pager, you pay one low fee! If we call a protocol list of individual numeric pagers, cell phones or land lines, these calls will be charged to you at an additional $.50 per call. 1-800 We Answer call center service can also offer you a free front-end voicemail system to screen your calls, allowing non-urgent callers to leave you a message in your voicemail, while urgent or emergency callers can be put through to a live operator.
Are your rates published in plain, easy-to-understand English?
Many in the industry use ambiguous terminology such as "transaction time" or "unit or screen time". You should be wary of these terms. At 1-800 We Answer call center service, we give you excellent service AND low, published rates.
What professional associations is your company a member of?
1-800 We Answer call center service is a member of the Association of TeleServices International (ATSI), our local Better Business Bureau care program, and we are the authorized phone center for our local Chamber of Commerce. Should you wish to research us further, our Dunn and Bradstreet number is 161145677.
What guarantee can I get that the privacy of my information, and that of my clients, will be protected? Are you prepared to give me to give me that guarantee in writing?
At 1-800 We Answer call center service, your privacy is paramount. We do not spam or list share, nor do we divulge or make available to any third party our subscription list or any information taken from messages. 1-800 We Answer call center service protects our clients' information from unauthorized outside access by means of a software and hardware firewall combination. That includes Stateful Packet Inspection (SPI), which gives us excellent intrusion protection. Also, our operator rooms are strictly off-limits to all unauthorized visitors and all staff has signed non-disclosure agreements.
If your system goes down, how can I be assured that it will be reinstated immediately? How many full-time technicians do you have working exclusively for you?
The sad truth is that many Telephone Answer call center services are woefully unprepared for a system failure or disaster recovery. Most do not have a full-time technician. Instead, they rely on outside consultants. At 1-800 We Answer call center service, we have a staff of three full-time technicians who work exclusively on our telephone systems, to ensure that we can have continuous coverage in place.
Do you have any back-up facilities in place in the event of hardware or software failure?
In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We Answer call center service keeps an inventory of spare parts both on- and off-site. We also have a back-up system located off-site at our eastside location, with a technician available 24-hours-a-day. In the event of a software failure, 1-800 We Answer call center service has four redundant back ups in place should the software need to be reloaded. In the event of a catastrophic failure of either system, 1-800 We Answer call center service has a reciprocal relationship with an outside Answer call center service to ensure that your calls will continue to be answered.
How can I be assured that a virus will not infect your Answer call center service, making you susceptible to the extended periods of downtime that plague so many businesses today?
1-800 We Answer call center service entire network is shielded from virus threats by a combination of hardware and software firewall's, and a comprehensive Anti-Virus suite capable of real-time scanning and updates, in addition to our software back-up procedures. We also have a comprehensive network management program that ensures all of our systems have real-time updates and that the latest security patches are installed as soon as they are released.
Can my service be set up quickly and easily?
Many services will not put you on until you have paid them a non-refundable deposit or hefty set-up fee, or before you sign a binding, long-term contract. At 1-800 We Answer call center service, we keep it simple: almost all accounts are set up the same day. Give us a call. If you can't pay us immediately, just promise to send in the payment and answer a few simple questions from any of our sales associates, and we guarantee to have your service up and running within one business day, hassle-free. You can expect to pay up to less than half of what you might pay elsewhere.

1-800 We Answer call center service Answers Problem Questions Even The Most Expensive Answer call center service Hopes You Will Not Ask.