Changing Customer Service Call Center Expectations

Can polite, well-spoken operators overhaul your customer service image by intelligently answering and dispatching your calls?

Call center service clients bring their individual needs to  1-800 We Answer Call Center.  Not all call centers are alike. Many call center companies are designed for high-volume concepts only. Other call centers focus strictly on smaller companies because they lack the technology and staff to handle higher volume concerns. Finding a call center solution for small to medium sized enterprises, niche projects and other mid-range call center tasks involves searching for the truth. Smaller call centers are eager for the work, but can’t handle the call volume. Many call centers willing to work with you require long-term, expensive contracts that your sales may or may not support over the long term. Only 1-800 We Answer Call Center and its four locations can cover all ground.

Eliminate Your Call Center Headaches With One Call to 1-800-932-6793

Because 1-800 We Answer is a privately held company, we’re lean and aggressive, and innovate to provide high-quality call center services that do exactly what our clients need and expect. We offer our customers a level of customization that our competition can rarely match. Your project may require some simple order taking and customer service, or require lead verification and a live transfer to your main office. You can combine multiple service options and several monthly to month pricing options that fit your call volume, and your business:

Offshore outsourcing is not for all. The issue goes beyond price and lost jobs. Outsourcing out of the United States affects the level of quality you are able to offer your clients. Cultural affinity and accent differences between your clients and agents could cost you your business. 1-800 We Answer is a 100% U.S. based company, with live operators and their supervisors working on premises in each of our US call center locations in New York, Miami, Jacksonville and Boston.

Inbound/outbound telemarketing

Ordertaking Call Center

Handling of overflow calls

Market research surveys

Help Desk Call Center

Information and Catalogue Request

Data entry

One Call Center Transaction at a Time

1-800 We Answer’s growth as a call center services provider over the last 40 years is based not just on the technology that we use to get the job done for each one of our clients, but the agents that we carefully select to work with us.  Not every potential customer service representative meets our high standards. We select candidates with great phone voices, listening skills and work history that includes experience matching the services we offer our clients. Our call center agents focus on each transaction one at a time, guided by their individual account training and their script, and do what our clients expect. Our call center agents become a natural extension of your company’s brand and history, providing service to your callers as confidently as anyone on your internal staff.

Call Center Project Goal Setting

If you are a new to the idea of call center outsourcing, we welcome your questions and your input. Even if you’ve gone through one or more call center agreements and have been unhappy with the results, we welcome your call. Talk with one of our representatives today, and we’ll discuss your project ideas.  We’ll clearly describe the range of services that you can use to achieve your project goals and review volume-based pricing structure that fits your project.  Contact us today with your ideas, and we’ll create a blueprint that leads to project success.

 

 

 

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