Some call answering services are distinctively better than others. Companies that insist on setting the call answering service and customer care bar higher include 1-800 We Answer Call Center. Since 1969, our company has embraced its corporate mission to be the best call answering service on the planet.  

We’re innovators, keeping ahead of the rapid technology pace fueling your business. We aim to deliver the most comprehensive set of call answering services available to any company, individually catered to your company’s products, services and customers.

 What We Do

 1-800 We Answer Call Center provides career professional call answering service staff with advanced telecommunications tools and puts them to work for you.

 

Call Answering Service   Our technology and representative team members will cost effectively manage after-hours calls, or handle calls when your office staff are unavailable. Don’t risk losing customers when your voicemail system answers your phone lines. We’ll greet your callers in your company’s name, help them place their orders, answer their questions and make sure that you receive timely, accurate messages and call reports.  Our call answering service delivers messages and customer satisfaction.	Virtual Receptionist   Our revolutionary call answering service acts as your complete telephone answering solution. We’ll answer your telephone lines, take messages, transfer calls to voicemail, and we can even perform virtual telephone switchboard duties and transfer your phone calls to you live, wherever you are. Our call answering service isn’t the next best thing to having a front desk receptionist, it’s better! If you are overwhelmed by constant telephone interruptions, work interruption-free by using our call answering service.	Order Entry   Taking accurate orders and delivering top notch customer service are our specialties. Mail order, internet, phone and brick and mortar stores, shops and restaurants all require order accuracy and the ability to provide excellent customer service. We can process your credit card orders in real-time, interface with your ecommerce web sites and provide you with detailed reports. We’ve performed order entry for hundreds of retail businesses, and have scheduled countless registrations for business and entertainment events.
Customer Care   Our call answering service can provide many levels of customer care and support for your company. We’ll field calls transparently, and your callers will only know that they spoke with one of your excellent customer service people when they speak with our call answering service. We can answer questions, log issues and issue registration keys. Our call answering service operates 24-hours a day, 7- days a week,  providing around-the-clock support for your customers and clients. We’ll provide call answering service based on your staffing needs, any time.	Technical Support   Our call answering service can provide basic levels of technical support for your product. Our agents can transparently field technical support calls and answer questions. When we’re not able to resolve a technical support issue, we can create and log trouble tickets, and we are able to connect your callers directly to your staff. Because we’re a 24-hour call answering service, we can always be available to your callers, even during overnight call periods, weekends and holidays. Holiday tech support is easy when you partner with our call answering service	Scheduling and Reservation   Our call answering service will capably manage your event scheduling tasks. We’ll answer your event calls, and book your reservations and appointments, take RSVP information. Our call answering service will answer all of your incoming phone calls, and appointments can be scheduled and confirmed instantly. We can process credit card ticket orders for your special events and refer ticketholder information. Using our call answering service will free your staff to work in other areas of your business and event support without being tied to the phone.

 

Why You Need a Call Answering Service 

A call answering service will manage your incoming phone lines cost-efficiently and time-efficiently. Promoting your company’s corporate profile across the phone lines is an added benefit of call answering service customer service. Using a call answering service frees you from busy phone lines, allowing you to accomplish the short-term goals of a packed daily schedule, and also plan for the long-term. Your company can increase revenue and profit stream by using a call answering service: taking advantage of 24-hour ordering and customer service representation. Using a dedicated call answering service relieves the stress on your sales staff, and allows your company to create a call center for your products and services. Our call answering service is ready to work for you more quickly than your business call center can install phone banks, wiring and wait for the paint to dry. 

Taking Call Answering Services To A Higher Level

 Call Answering Services vary widely in quality. At 1-800 We Answer Call Center’s work culture supports excellence in everything we accomplish on behalf of our clients. When the business community complains about other telephone call centers and call answering services, we listen to their concerns.

 We carefully pre-screen the job candidates who apply for our call answering service positions, and we only hire representatives with solid performance records in customer service and clerical backgrounds. We train our new employees thoroughly on our client accounts, industry leading call answering service procedures and etiquette and provide close, friendly supervision for new operators and call answering service veteran reps alike.

 How We’re Different than other Call Answering Service Providers

Our call answering service maintains a programming department that can make fast changes to your call handling instructions. Last minute schedule changes, on-call staff lists and telephone numbers are swiftly added to your account. We work fast, to make sure your urgent calls are handled accurately

Our call answering service operates around the clock, 365 days a year. We aim to staff our call center service appropriate to our clients’ schedules, and answer every inbound line within the first 10 seconds. Once an operator answers a call, they stay with the call until its natural completion, not answering another account

Operator errors are a result of poor call center practices. Our operators are thorough, without rushing. We value clients’ call-time, and train our operators to efficiently answer and route your calls, quickly taking messages. We ask them to verify phone numbers and spellings of names. We encourage operators to double-check their messages before sending them over to you. If there is a discrepancy over a telephone number or the accuracy of a message, all calls are recorded on our voice-logging system to make sure that we can retrieve correct telephone numbers, spellings and call information.

We’re picky about professionalism. Our New York City midtown location provides an amazing candidate pool for us. Our operators come from all kinds of backgrounds, including college students and professional actors. The representatives we hire have backgrounds in customer service, corporate experience, and have demonstrated ability to communicate effectively over the phone. We hire candidates with good phone voices, great smiles, and a willingness to serve your callers.

Call centers can be noisy places. Unfortunately, the same noise that indicates to your callers that they’ve reached a vibrant company can also be a distraction. Our call answering service operator workstations are spaced apart, so that we reduce telephone background noise. Our commitment to adequately staff shifts means that our operators don’t rush through phone calls, and take the time and consideration to provide your callers with a good, interactive experience with your company or professional practice. We’re not “just the answering service”; we’re working on your behalf to provide excellence in customer service.

 

 

 

 

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